Ordering and Returns FAQ

1. How do I place an order for your digital products?

To purchase our digital products, simply browse our website and add the items you wish to buy to your cart. Proceed to checkout, where you'll be prompted to enter your payment information. Once the transaction is complete, you'll receive instant access to download your purchased products.

2. Do you offer refunds for digital products?

Yes, we offer a 100% satisfaction guarantee on all our digital products. If for any reason you're not completely satisfied with your purchase, simply contact us within 14 days of your purchase date, and we'll issue a full refund, no questions asked.

3. How do I request a refund?

To request a refund, please reach out to our customer support team at hello@tailored-studio.com within 14 days of your purchase. Be sure to include your order number and the reason for your refund request. We'll process your refund promptly and notify you once it has been completed.

4. Are there any restrictions on refunds?

Refunds are only available within 14 days of the purchase date. Additionally, we reserve the right to deny refund requests in cases of abuse or misuse of our digital products.

5. Can I exchange a digital product for a different one?

While we don't offer direct exchanges for digital products, if you're unsatisfied with your purchase, we're happy to issue a refund as per our refund policy. You can then choose to purchase a different product from our store.

6. What if I have trouble downloading or accessing my digital product?

If you encounter any difficulties downloading or accessing your purchased digital product, please don't hesitate to contact our customer support team at hello@tailored-studio.com. We're here to assist you and ensure you receive the product you've paid for.

7. Is there a limit to how many times I can download my digital product?

We want you to have peace of mind when purchasing from us, which is why there's no limit to the number of times you can download your digital product. Feel free to access it whenever you need it, from any device.

8. Do I need special software to use your digital products?

Our digital products are designed to be user-friendly and accessible to everyone. In most cases, you'll only need basic software such as Adobe Acrobat Reader to open and utilize our products.

If you have any further questions or concerns regarding ordering or returns, please don't hesitate to reach out to us at hello@tailored-studio.com. We're here to help!